The Government Huddle with Brian Chidester
Government
Dr. Natalie Petouhoff, Customer and Employee Experience Strategist at Genesys & WSJ Best Selling Co-Author of “Empathy in Action” joins the show to discuss how government organizations can personalize experiences at scale while still delivering empathy in every touchpoint through technology. We also introduce the concept of Experience as a Service (EaaS) and how it will disrupt the new normal, ways that the concepts in her book relate to the recent executive order including human-centered design, and the legacy she hopes to leave on CX with this book.
The One with the Former Federal CIO Chief of Staff
The One with the Former NFL Tight End
The One with the US Navy CTO
The One with the Wake County, NC CIO
The One with the City of Kyiv Digital Chief
The One with World Economic Forum Leader
The One with the Government Ai Expert
The One with the U.S. Army Special Forces Walk-On
The One with the Bureaucracy Hacker
The One with the Maximus Cybersecurity Experts
The One with the Former Commonwealth of Virginia CIO
The One with the DOL Emerging Technology Chief
The One with the USAF Kessel Run Co-Founder
The One with the Workforce Innovation Leader
The One with the USAF A-10 Fighter Pilot
The One with the Ukraine DX Deputy Minister
The One with the AWS US Public Sector Leader
The One with the HUD CX Leader
The One with the State of Texas CIO
The One with the Confidence & Mindset Coach
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