The Government Huddle with Brian Chidester
Government
Dr. Natalie Petouhoff, Customer and Employee Experience Strategist at Genesys & WSJ Best Selling Co-Author of “Empathy in Action” joins the show to discuss how government organizations can personalize experiences at scale while still delivering empathy in every touchpoint through technology. We also introduce the concept of Experience as a Service (EaaS) and how it will disrupt the new normal, ways that the concepts in her book relate to the recent executive order including human-centered design, and the legacy she hopes to leave on CX with this book.
The One with the Leadership and EQ Coach
The One with the Twilio Public Sector Chief
The One with the ReM Score CEO
The One with the techUK Government Chairman
The One with the NC HHS Technology Leader
The One with the USAF Chief Software Officer
The One with the NYT Bestselling Author
The One with the Clark County, NV CIO
The One with the CISA Chief Privacy Officer
The One with the DLT Market Intelligence Chief
The One with the EY eGovernment Futurist
The One with the Splunk Public Sector GVP
The One with the Raft CEO
The One with the City of San Jose CIO
The One with the Department of Transportation CTO
The One with the Army Corps of Engineers CIO
The One with the NY Smart Cities Director
The One with the Strategic Communications Group CEO
The One with the TTS Technology Director
The One with the Oman Smart City Lead
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