The Government Huddle with Brian Chidester
Government
Dr. Natalie Petouhoff, Customer and Employee Experience Strategist at Genesys & WSJ Best Selling Co-Author of “Empathy in Action” joins the show to discuss how government organizations can personalize experiences at scale while still delivering empathy in every touchpoint through technology. We also introduce the concept of Experience as a Service (EaaS) and how it will disrupt the new normal, ways that the concepts in her book relate to the recent executive order including human-centered design, and the legacy she hopes to leave on CX with this book.
The One with the City of Buffalo CSO
The One with the U.S. Navy Seal Author
The One with the New America Fellow
The One with the Veteran’s Affairs CX Chief
The One with the Sony Pictures Entertainment CSO
The One with the Army Futures Command CIO
The One with the Former NFL Wide Receiver
The One with the Merritt Group Federal SVP
The One with the UiPath Federal CTO
The One with the City of Chattanooga CIO
The One with the ServiceNow Federal CTO
The One with the British Columbia Digital Chief
The One with the AWS Global Public Sector VP
The One with the ACT-IAC CEO
The One with the City of Toronto CTO
The One with the OpenText Compliance Expert
The One with the Human Capital SMEs
The One with the SecDef Speechwriter
The One with the Red Hat Chief Architect
The One with the Google Workspace Chief
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