The Government Huddle with Brian Chidester
Government
Dr. Natalie Petouhoff, Customer and Employee Experience Strategist at Genesys & WSJ Best Selling Co-Author of “Empathy in Action” joins the show to discuss how government organizations can personalize experiences at scale while still delivering empathy in every touchpoint through technology. We also introduce the concept of Experience as a Service (EaaS) and how it will disrupt the new normal, ways that the concepts in her book relate to the recent executive order including human-centered design, and the legacy she hopes to leave on CX with this book.
The One with the Election Scenarios
The One with the Navy SEAL CEO
The One with the Contegix CMO
The One with the ADI Chief
The One with the GovBizResults CEO
The One with the Army Cloud Director
The One with the Federal CIO
The One with the DLT Marketing Lead
The One with the GMarkU CEO
The One with the Channel CMO
The One with the Top Gun Aviator
The One with the LinkedIn Expert
The One with the Messaging Consultant
The One with the Dcode CEO
The One with the DoD CISO
The One with the Customer Communications SME
The One with the GovCon Godfather
The One with the Adobe MarTech Expert
The One with the Government DX IDC Analyst
The One with the Forrester CX Analyst
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