Building a global travel tech powerhouse with Denis Lacroix

In this episode, Pari Natarajan, CEO, Zinnov, sits down with Denis Lacroix, President, Amadeus for over 35 years, to explore the thrilling evolution of the travel industry and its transformative impact on the company. Denis recounts the rollercoaster ride through the COVID-19 pandemic, revealing how Amadeus’ pioneering SaaS business model not only helped them survive a 90% revenue drop but also seize unexpected growth opportunities as airlines reevaluated their strategies. Hear how Amadeus turned crisis into triumph, capturing market share and leading the charge in the travel tech revolution.

Denis also delves into the vibrant, multicultural DNA of Amadeus, which has been a game-changer in building global teams and fostering innovation. Denis also shares insider insights on the cutting-edge trends reshaping travel, from personalized retail experiences to groundbreaking mobile technologies emerging in markets like India. This episode is packed with compelling stories and forward-looking visions that will inspire and excite anyone interested in the future of travel and technology.