The Culture Transformation at Tim Hortons - Episode 35

Dan MacDougall is a Tim Hortons franchisee in Atlantic Canada and he is a long-standing client of ours, who managed a culture transformation in his quick serve business and shares his journey of taking over the family business in a small town in Nova Scotia, Canada.

Dan didn't look to other franchisees for solutions, he knew they had the same challenges and weren't trying anything different. Instead, Dan decided to work on his culture and connect with people who were doing incredible things to create engaged teams.

Dan shares what a struggle it is to transform a culture and some of the difficult conversations he had along the way.

In this episode, we discuss common challenges in quick serve restaurants, and how the pandemic surprisingly led to the strongest cultural breakthrough in his team when he showed true leadership.