Shaping empathy and professionalism in social housing: A new standard?

Eve Blezard and Rob Gershon critically examine the Department for Levelling Up, Housing and Communities' proposed Competence and Conduct Standard for social housing. They discuss Michael Gove's introductory remarks, addressing the potential impact of the consultation's language on sector culture and the challenges in cultivating empathy and respect through training. This episode delves into how the new standard aims to enhance professionalism and qualifications within the sector, reflecting on its possible effects on residents and the broader social housing landscape.