Looking Back, Letting Go, and Moving Forward
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Looking Back, Letting Go, and Moving Forward

2020-01-09
I am increasingly convinced that the proliferation of choice (for consumers and business leaders) makes prioritization one of the most important elements of personal and business success. Many of us will begin 2020 with a long list of new strategic priorities. We’ll identify six, seven, or more new projects to add to business objectives that carried over from 2019. All these new initiatives may be relevant to future success, but few will likely garner widespread buy-in and effective execution. From m...
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