The Role of Emotional Intelligence in Leadership
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

The Role of Emotional Intelligence in Leadership

2025-02-06
In this episode, Dr. Joseph Michelli explores emotional intelligence's (EI) crucial role in leadership, drawing on his insights gained while consulting for high-profile companies like Ritz-Carlton and Mercedes-Benz. He shares how leaders can enhance their self-awareness, regulate reactions, and foster open communication, which collectively builds a culture of trust and innovation. By mastering EI, leaders can inspire greater loyalty and performance within their teams and customer interactions. Listeners can...
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