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Get the answers and support you need.
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Stay updated with the latest podcasting tips and trends.
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Podcast interviews, best practices, and helpful tips.
The step-by-step guide to start your own podcast.
Create the best live podcast and engage your audience.
Tips on making the decision to monetize your podcast.
The best ways to get more eyes and ears on your podcast.
Everything you need to know about podcast advertising.
The ultimate guide to recording a podcast on your phone.
Steps to set up and use group recording in the Podbean app.
In Episode 23, Stephanie Norling and I connect to discuss the ins and outs of the Communities of Excellence program sponsored by Baldrige. The Communities of Excellence program is a framework that is used by self-defined communities to help them define their approach to leadership, establish a strategy for their community, and implement their plan while tracking results.
Stephanie Norling has been Director of Communities of Excellence 2026 since 2014. In her roles as Director, Stephanie participated in the development of the Communities of Excellence Criteria, adapted from the Baldrige Criteria for Performance Excellence and launched a National Learning Collaborative of communities to support their use of the framework.
Stephanie serves as a Learning Collaborative faculty and mentors several of the 18 communities participating.
After graduating with a BA in Anthropology from Tufts University in 1999, Stephanie joined the Institute for Healthcare Improvement in Boston as a Project Coordinator. After moving to San Diego in 2001, she worked for 12 years at the San Diego Zoo and Safari Park, first in the Operations Department and later taking a lead role in the Elephant Department at the San Diego Zoo Safari Park. In 2012 Stephanie graduated from the University of San Diego with a Master’s in Business Administration and a Certificate in Nonprofit Management. Stephanie also participated as a National Baldrige Examiner for three years.
S2 E9 - Leadership, Bandwidth, and the Brutal Truth About Strategy Execution - featuring: Karen Martin
S2 E8 - Smart Processes, Smarter Tech: Leaning Into AI with Justin Fischgrund
S2 E7 - Nerding Out About Nuggets with David Reid at Chick-fil-A
S2 E6 Lean Leadership & People Centered Processes with Katie Anderson
S2 E5: The People Factor: Leveraging Job Relations for Sustainable Change
S2 E4 - Training Within Industry: From World War II to Modern Excellence
S2 E3 - Political Savviness and the Workplace with Betsy Jordyn
S2 E2 - From Pooh Bear to Process Mapping with Betsy Jordyn
S2 E1 - Passing the Torch
Bonus Episode - More on Leadership Speech Acts with Mary Andrawis
Episode 40 - Leadership Speech Acts with Mary Andrawis of Serafina Health Strategy
Episode 39 - Hire By Design with Jodi Brandstetter
Episode 38 - Becoming an Improvement Nerds Generalist with AJ Hobbs
Episode 37 - Nerding Out About Process Mapping with Craig Willis of Skore
Episode 36 - Nerding Out About Wabi Sabi with Mindi Epstein
Episode 35 - Designing Your Career with Marla Holdread
Episode 34 - Nerding Out About the Best Places to Work with Angie Redmon
Episode 33 - Nerding Out About Servant Leadership with Tom Crea
Episode 32 - Nerding Out About Streaking with Jami and Jeffery Downs
Episode 31 - Nerding Out About Design Thinking and Agile with Sheena Birt
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