Which?’s Hannah Ballantyne on the importance of social media for building trust and relevance

In this week's episode of The Publisher Podcast, we speak to Hannah Ballantyne, Senior Social Media Manager at Which?, a not-for-profit consumer-focused publication. Hannah contributed to a fascinating article in InPublishing late last year about steering the brand's debut on TikTok; a strategy which has won the team awards.

With the ongoing saga between platforms, publishers and politicians showing no signs of cooling, we had a timely conversation about which platforms they prioritise at Which?, how they assess the value of social media to the publication, and meeting the publication's goals of sharing impartial expert advice to empower consumers. Hannah also explains why dishwasher and pothole content is taking off, even with younger audiences.

This season of The Publisher Podcast & Newsletter is sponsored by Memberful, a best-in-class membership solution for independent publishers and journalists who want to diversify their revenue stream and connect with their audience. 

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