Dancing Through Chaos: People Centric Leadership - Tiffany Haynes, COO of Fingercheck

In this episode of the Operate Podcast, we got a behind-the-scenes look at company building from Tiffany Haynes, COO at Fingercheck. Tiffany discussed her transition from a 19-year career at Jack Henry to her role at Fingercheck, a startup focused on payroll and HR services for small businesses. She highlighted the challenges and learning curves she faced and the importance of establishing foundational structures for growth. Tiffany emphasized the need to slow down before speeding up and building a solid organizational core.

Tiffany also reflected on her various roles at Jack Henry, including Chief People Officer and General Manager of a business unit that supported over 100 banks and credit unions. She shared her passion for transformational work and the importance of growth and resilience. These experiences provided her with deep insights into the banking industry's inner workings and maintaining strong customer relationships, which have been invaluable in her current role at Fingercheck.

The discussion included Fingercheck's market differentiation by offering enterprise-level capabilities, tailored for small businesses. Tiffany talked about the company's mission to automate administrative tasks, allowing small business owners to focus on what truly matters. She shared her excitement about the company's growth potential and the team's unity, describing the joy of achieving their goals together.

She provided strategic insights into the future of banking, emphasizing the need for regulatory clarity and collaboration among traditional banks, fintechs, and other stakeholders. She stressed the importance of a customer-centric approach, balancing personal relationships with digital convenience. Finally, Tiffany offered advice for early career professionals, encouraging them to take risks, stay resilient, and deliver meaningful work that improves lives.

Thanks to show sponsor, BankTech Ventures.

CHAPTER MARKERS:

00:00 Preview

00:46 Intro

00:55 Sponsor

01:28 Meet Tiffany Haynes: COO at Fingercheck

02:39 Transitioning from Corporate to Startup

04:13 Challenges and Surprises in a Startup Environment

08:47 Fingercheck's Unique Market Position

13:49 Reflections on Jack Henry and Career Highlights

27:37 Challenges in Banking Sales and Marketing

29:45 Understanding Consumer Needs

32:17 Adapting to Digital Transformation

34:09 Innovative Ideas for Banking Industry

39:52 Personal Journey in Banking Tech

44:04 Balancing Work and Personal Life

47:24 Role and Success as a  

49:16 Current Challenges in Sales and Marketing

50:35 Advice for Early Career Professionals

52:12 Closing Remarks