Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
My guest today for Episode #331 is Eric W. Dickson, MD, MHCM, FACEP, a Professor of Emergency Medicine at UMass Medical School and Chief Executive Officer of the UMass Memorial Health Care system. You might have heard Dr. Dickson speak in Episode #231 of the podcast, which was audio from the CEO panel at the 2015 Lean Healthcare Transformation Summit. By the way, I hope you can join me at this year's Summit. In that audio, Dr. Dickson talked about the beginning of what has been quite an impressive turnaround at UMass Memorial Health Care. I invited him to formally be a guest on the podcast to talk about their progress, and what it means for him to be creating a culture of “Everyday Innovators: Everywhere, Every Day,” which has led to over 65,000 ideas being implemented in five years. This is also a topic he blogs about quite a bit. In our conversation, we discuss how he found Lean originally “almost out of desperation.” How can we shift from “knowing the answer” to “continuous experiments?” Why is it important that he, as CEO, not be “throwing solutions out” when working with people? Does it help that he works a few shifts a month as an emergency medicine doc? We talk about that and more.
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Dan Markovitz, "The Conclusion Trap"
Mitch Cahn on Lean and Pivoting to Shields & Gowns at Unionwear
Crystal Y. Davis on the Business Impact of Covid-19, and More
Adam Lawrence on Kaizen Events & The Wheel of Sustainability
Ask Docs Anything on Covid-19 / Coronavirus
@LeahBinder of @LeapfrogGroup on Coronavirus Prep & #PatientSafety Progress
Alfred Angerer on Lean Healthcare in Switzerland
Steve Spear on Evolving our Knowledge and Learning on #Lean
Dr. Michael Conroy on Lean as a Chief Medical Officer
Amy C. Edmondson on Psychological Safety and "The Fearless Organization"
An Engineer, an Architect, and a Nurse on Healthcare Improvement
Kim Hollon on the CEO's Role in Lean and Patient Safety
Quint Studer on Tips for Busy Leaders in Healthcare and Beyond
Dr. Fred Southwick, Teaching Quality, Patient Safety & Lean
Joel Tosi and Dion Stewart, "Creating Your Dojo"
Tim Turner - Building Lexus, Leaving Toyota, and Helping Elsewhere
John Dyer, "The Facade of Excellence"
Cinnamon Dixon, Tiered Huddles at Cleveland Clinic
Brad Parsons, Hospital CEO & Co-Author of "Creating an Effective Management System"