Top 4 Complaints from Short-Term Rental Guests (+ a few bonus complaints!)

Think STRs are all sunshine and rainbows? Think again!

Hospitality is a people-pleasing business. Expectations are high. When our guests spend a pretty penny on a trip lasting only a few nights, even what seems like a minor inconvenience can cause a major interruption to one's trip. And though we strive to exceed expectations, we don't always succeed.

Enter: Complaints. errr... constructive feedback?

We've received a lot of this over the years. Sometimes, warranted. Other times, without merit. 

Here are some common -- and some not so common -- complaints we've received over the years, and a few methods to address them.