What to Do When You’re Expecting…Customers: Part 2

In this episode, The Parker Avery Group's Change Management Lead Kathi Toll, along with retail experts Tricia Gustin and Heidi Csencsits discuss ways retailers can handle customers and associates coming back into their stores after a major disruption like the COVID-19 pandemic--this week focusing on handling tense or challenging situations. 

Learn more about The Parker Avery Group's retail consulting services by visiting: https://parkeravery.com/ 

 

You may also enjoy this content: 

What to Do When You're Expecting ... Customers: Part 1: https://parkeravery.com/podcast-what-to-do-when-youre-expecting-customers-part-1/ 

The Expert Guide to Organizational Change in Retail: https://parkeravery.com/organizational-change-management/ 

Store-Level Omnichannel Capabilities for Retail's New World: https://parkeravery.com/industry-experience/essential-disruption-store-level-omnichannel-capabilities-for-retails-new-world/ 

Introduction music:  On My Way by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4163-on-my-way
License: http://creativecommons.org/licenses/by/4.0/

Cover image by Jorge Guillen from Pixabay