Ep.21 - More Than a Showroom: The Heart of Hospitality Sales in Chicago

In Episode 21 of Let’s Set Your Table, host John D. and co-host Nick D. are joined by fellow HGI team members and Chicago representatives Kerry O’Connor and Jen Katta.

Together, they share behind-the-scenes stories from the Hode Group's dynamic showroom in the heart of Fulton Market. From the importance of teamwork and relationship-building to the hands-on approach of product testing, the team reflects on how they create a warm, client-focused environment that truly sets them apart.

Tune in to hear success stories, industry insights, and how the Hode Group delivers a one-stop-shop experience that brings lasting value to every customer interaction.

 

Takeaways

• The Hode Group showroom is a hidden gem in Chicago.

• Teamwork and collaboration are essential for success.

• Customer service is a top priority in the hospitality industry.

• Building relationships with clients leads to long-term partnerships.

• The HGI showroom offers a one-stop shop for all restaurant needs.

• The Hode Group represents over 30 different product lines.

• Product testing is crucial for customer satisfaction.

• The HGI team is passionate about what they do.

• Positive experiences lead to repeat business.

   

Chapters

00:00 – Introduction & Guest Welcome
01:45 – Inside the Fulton Market Showroom
03:30 – Representing Top Manufacturers
05:15 – Personal Journeys to the Hode Group
08:00 – Leadership, Culture & Family Ties
10:30 – Customer Service & Relationship Building
13:15 – What Sets the Hode Group Apart
15:00 – The One-Stop-Shop Experience
17:00 – Real Success Stories from the Showroom
19:00 – Product Testing & Turnkey Solutions
20:30 – Final Thoughts & How to Visit

Links

-  Explore our innovative, industry leading lineup of manufacturers we rep at: hodegroup.com

-  Visit the Hode Group Chicago Showroom: hodegroupshowroom.com

-  Listen to Let’s Set Your Table on Apple Podcasts