14.32 Key conflict management issues

A narrated 8 slide set hitting just a few of the key issues around managing conflict:

        Two essentials to resolve conflict

        Two principles of assertion

        Three common reactions when confronted with a difficult interpersonal situation

        Four levels of conflict

        Five phases of conflict

        Five conflict management styles

        Five ways to manage conflict

        Eight pros and cons of conflict 

                                                                          I hope this helps.