Empathy Is the GAME CHANGER Entrepreneurs Need to Succeed ( win with client relationships )

2025-01-18

Have you ever wondered what separates thriving businesses from those that just get by? In this compelling conversation, Rob Yates and Kenneth Mckenzie reveal the power of empathy-driven client relationships and why they’re the ultimate key to sustainable success. From the importance of knowing your clients’ stories and values to the balance between automation and personalisation, this episode is packed with actionable insights. Rob and Kenneth share personal stories, like remembering client birthdays and finding emotional connection points, proving that likability and deep relationships can elevate your business to new heights.

From the importance of knowing your clients’ stories and values to the balance between automation and personalisation, this episode is packed with actionable insights. Rob and Kenneth share personal stories, like remembering client birthdays and finding emotional connection points, proving that likability and deep relationships can elevate your business to new heights.

What You’ll Learn:

- How empathy builds unshakable client loyalty.

- The balance between automation and a personalised touch.

- Why startups should focus on client acquisition before scaling.

- Practical steps to get to know your clients beyond surface-level interactions.

Key Moments:

- The emotional impact of remembering what matters to your clients.

- Why scaling too soon can cripple your business.

- How to build likability as a foundational business skill.

Connect with Rob Yates & Kenneth McKenzie:

Rob Yates:

Email: rob@kingdom-preneur.com