— Healthcare is a mess. You need to learn how and why it won't change unless you do.
— Doubt is good. Skepticism is good. But it the change it can create can be disastrous or good for people. Learn to have the right kind of doubt.
— Ever have negative thoughts ALL day? I do … about people I know and have never met; about situations I am in and never will be in; about policies and procedures that affect me and don't. I learned how to interrupt my negative thoughts and feel better.