Beyond the Open Door: Listening to Our Direct Support Professionals

In this week's episode, John and Cynthia explore the incredible insights and untapped potential of Direct Support Professionals (DSPs).

Our conversation will cover:

• Why DSPs often feel unheard within their organizations and how to change that
• Practical strategies for breaking down "invisible barriers" between leadership and frontline staff
• The importance of cultural awareness and diversity in our caregiving workforce
• Creative ways to show appreciation that truly resonate with different people

We'll share actionable tips for creating genuine listening opportunities, whether you're a family member working with DSPs, an organizational leader, or a DSP yourself looking to make your voice heard.

Got a story about feeling truly heard and valued in your work supporting people with I/DD? We'd love to hear from you! Email us at Quillopod@myquillo.com.

Episode Transcript