Understanding your franchise’s ‘why’, with Patrick Crawford of Scorpion

In today’s business landscape more than ever before, consumers are looking for authentic brands that are driven by more than just commercial gains. But sometimes, identifying the ‘why’ of your business can be trickier than it seems. 

In Scorpion’s latest market study, for example, the majority of franchise owners felt that the onus for pursuing brand loyalty and showcasing market differentiation fell onto them, rather than their franchisor. This comes from a misalignment of values from the top-down, and can result in customers and even new franchisee prospects being left on the table. 

So how do you recenter your approach and identify your franchise brand’s ‘why’? To find out, we’re joined on this episode by Patrick Crawford, senior vice president of strategic marketing at Scorpion. Patrick has built his career on relationship development and business growth, so he’s the perfect person to speak to when a strategy needs a much-needed adjustment.

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This episode of the Global Franchise Podcast is powered by Scorpion. For more information, visit scorpion.co/franchises