E90: My Hot Take on AI Privacy

In this episode of Mortgage Tech Talks, I dive into one of the most common questions I hear at conferences and panels: “Should mortgage brokers be worried about client privacy when using AI tools like ChatGPT?”

Instead of giving the usual surface-level answer, I take a contrarian approach and unpack why many of the fears around AI privacy are more about perception than legal reality. From comparing ChatGPT to Gmail, to breaking down Canadian compliance laws, this 15-minute rant is all about challenging the myths that keep brokers from adopting powerful technology.

Whether you agree or disagree, this episode will push your thinking and hopefully unlock new opportunities for how you use tech in your business.

Timestamps
00:00 – Privacy concerns as a crutch for avoiding tech adoption
00:37 – Why this rant started: the Canadian Mortgage Summit panel
02:13 – The big audience question: “Should I be concerned about privacy?”
03:37 – Compliance realities in a regulated industry
05:06 – What I would have answered differently
06:00 – Comparing ChatGPT risk vs Gmail risk
08:03 – Separating legal compliance vs industry comfort
10:08 – Why practical risk feels higher with AI tools
11:27 – Do Canadian laws really require data to stay in Canada?
13:00 – The myth of “data must stay in Canada” explained
14:18 – AI as just another tool: it’s how you use it
15:29 – My closing thoughts: stop using privacy concerns as an excuse

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