The Role of Emotional Intelligence in Exceptional Leadership
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

The Role of Emotional Intelligence in Exceptional Leadership

2025-03-20
  In this episode, Dr. Joseph Michelli explores how leaders can harness emotional intelligence (EI) to enhance their effectiveness and influence. He emphasizes the importance of self-awareness, self-regulation, and empathy in building team trust and loyalty. By practicing clear and empathetic communication and adapting to change, leaders with high EI can steer their teams through challenges with resilience and foster a supportive culture.  
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