THTW Ep 12: Martha Underwood

In this episode of This Has to Work, Martha Underwood, Head of Retail at BBVA Compass talks about what it takes to create meaningful corporate innovation, why intrapreneur is not a dirty word, how unnecessarily bad rental car customer experience is and that Chick-Fil-A might be one of the most innovative companies in any industry. All that and Martha's expertly chosen bumper music on this episode of This Has to Work!