This episode focuses on the current state of affairs in working with IRS Collections and Enforcement. The issues with the IRS customer service are making it difficult to represent clients. As I focused on last episode, there are delays in CAF Unit processing of Form 2848 power of attorney forms. There are still long delays with speaking with someone over the phone at the IRS to resolve issues. Additionally, the Taxpayer Advocate Service has high workloads that make it difficult to find assistance there.
The IRS does not seem to have received the memo with regard to those issues because clients are still receiving notices from the IRS about balances due with threats of levies or liens. Unfortunately, practitioners and taxpayers have trouble communicating with the IRS about those notices.
To be positive, the IRS reports they are back to normal processing time for receiving mail. There are no communication problems with IRS Counsel and Tax Court so several of my cases came to resolution. The IRS is also taking good steps with their new IRS University and new Chief Taxpayer Experience Officer Ken Corbin toward improving customer service.
Referenced it today’s episode:
https://taxrepllc.com/tax-rep-network-podcast-episode-91-irs-enforcement-in-2021-a-conversation-with-darren-guillot/
https://www.irs.gov/newsroom/irs-creates-new-chief-taxpayer-experience-officer-position-ken-corbin-to-lead-new-focus-to-improve-service-to-taxpayers
Episode 81: ABA Adopt a Base Program
Episode 80: Outreach and Education
Episode 79: 2020 New Year Tax Thoughts
Episode 78: 2019 End of Year Tax Thoughts
Episode 77: LITC Grantee Conference - December 2019 Followup
Episode 76: CDP Summit Initiative - LITR Workshop Followup
Episode 75: Interview With Samantha Galvin
Episode 74: The LITC Grantee Conference - December 2019
Episode 73: Collection Due Process Summit Initiative - 2019 Low Income Taxpayer Representative Symposium
Episode 72: Tax Court Midwest Visit
Episode 71: Interview With Erin Stearns
Episode 70: Attorney Wellness
Episode 69: Interview With James Creech
Episode 68: Tax Court Settlement Day Update
Episode 67: ABA Tax Section 2019 Fall Tax Meeting Followup
Episode 66: CDP Panels at the ABA 2019 Fall Tax Meeting
Episode 65: ABA Tax Section 2019 Fall Tax Meeting
Episode 64: Nina Olson's Center for Taxpayer Rights
Episode 63: 2019 KS IRS Tax Practitioner Symposium Pt. 3 (of 3)
Episode 62: 2019 KS IRS Tax Practitioner Symposium Pt. 2 (of 3)
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