Road Trip: Learning How to ”Do” from Edward Deming

Today’s episode has at its heart a really good story, about not a fictional character but someone very real - Edward Deming, revered as a management thinker who unlocked the secrets of quality by studying how manufacturing in Japan was being done. We hear from Kathy Hagler, who was presented with the opportunity to learn from Deming up close and personal. She then took what she learned and combined it with some other tools - including Strategic Doing to create an effective approach to working with nonprofit organizations. Kathy, a great storyteller, is the principal of K2OH Solutions.