The $2.50 phone bill

Even for those with good language skills, getting things done in Kyrgyzstan in the mid-1990s was a challenge. A seemingly straightforward task, such as banking or paying a utility bill, often turned out to be a complex, time-consuming activity that required visiting several offices, filling out forms and slips of paper, and obtaining signatures and stamps. Sometimes, it involved waiting around for the only person authorized to conduct the transaction to return from lunch. A case in point was our phone bill.