Black, White, and Inclusive All Over: Gemma Ros on Psychological Safety

In this episode, I interview Gemma Ros, Chief Technology Officer at The Zebra, to talk about her fascinating journey from Wall Street to tech leader in insurance. Gemma shares how her passion for technology and problem-solving ultimately led her to The Zebra, where she’s on a mission to simplify insurance shopping through innovation, personalization, and intelligent automation. We explore how her teams are modernizing data infrastructure, cutting quoting times, and enhancing the customer experience, while never losing sight of the human side of insurance. 

What really struck me was Gemma’s commitment to building teams, and products, that reflect the world we live in. She describes The Zebra’s inclusive culture, from its Employee Resource Groups to its support for different work styles, and shares why connecting everyday work to a bigger purpose is critical for engagement and decision-making. We also talk about the value of risk-taking, learning from failure, and creating psychologically safe environments where innovation can thrive.