Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
http://www.leanblog.org/344
Remastered audio June 2021
Joining me for Episode #344 is David Reid, a mechanical engineer whose career has taken him from improvement work at Michelin Tire, to being a pastor, to now helping the Chick-fil-A restaurant chain improve through Lean and Kaizen practices and mindsets.
I was really excited to see the cover story that was in the May 2019 issue of ISE Magazine (Industrial & Systems Engineering). The headline inside reads, “From lean modules to a lean mindset — Chick-fil-A's success shows how leveraging your greatest asset speeds up cultural change.”
In this episode, I get to ask David about some of the drivers for Lean at Chick-fil-A, which is already a high-growth company with many happy customers and employees.
How do they influence the owner/operators of stores to embrace Lean and to engage every employee in continuous improvement? Why did they learn that a top-down engineering-driven model couldn't possibly drive enough improvement? How does a Facebook page enter the equation for employees (and note that using Facebook was an employee idea) instead of “building an app.”
There are many great “nuggets” of wisdom here from David, pun absolutely intended. I hope you enjoy the episode!
Jess Orr, Lessons from Toyota and Beyond
Steve Shortell, The Impact of Lean on Healthcare - Center for Lean Engagement and Research (CLEAR)
David Meier, A Toyota Guy on Making Bourbon with a Continuous Improvement Flavor
Mike Grogan, Personal Lean and Lessons Learned
Andre DeMerchant, "You Can't Cut Your Way to Success"
Mark Valenti, Motivational Interviewing
Mark Graban, "The Toyota Way" in Healthcare
David Meier, Lessons and Wisdom from Toyota
Craig Deao, Effectively Engaging Employees
Katie Anderson on Japan: Standard Work, Customers, and
Joe Swartz, "Champions of Change" in Supply Chains
Tracey & Ernie Richardson, The Toyota Engagement Equation *
Joe Swartz, 10+ Years of Kaizen at Franciscan
Billy Taylor, Lean Manufacturing Leadership, Part 2
JJ Villarreal, Ed.D., #Lean in Education
Dr. Zeev N. Kain on #Lean and Clinical Variation
Ted Toussaint & Sarah Steinberg, #Lean & Innovation in Healthcare
Clay Linkous, Studer Group Principles & #Lean
Billy Taylor, Lean Manufacturing Leadership, Part 1
"Motivational Interviewing for Leadership"