Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
http://www.leanblog.org/344
Remastered audio June 2021
Joining me for Episode #344 is David Reid, a mechanical engineer whose career has taken him from improvement work at Michelin Tire, to being a pastor, to now helping the Chick-fil-A restaurant chain improve through Lean and Kaizen practices and mindsets.
I was really excited to see the cover story that was in the May 2019 issue of ISE Magazine (Industrial & Systems Engineering). The headline inside reads, “From lean modules to a lean mindset — Chick-fil-A's success shows how leveraging your greatest asset speeds up cultural change.”
In this episode, I get to ask David about some of the drivers for Lean at Chick-fil-A, which is already a high-growth company with many happy customers and employees.
How do they influence the owner/operators of stores to embrace Lean and to engage every employee in continuous improvement? Why did they learn that a top-down engineering-driven model couldn't possibly drive enough improvement? How does a Facebook page enter the equation for employees (and note that using Facebook was an employee idea) instead of “building an app.”
There are many great “nuggets” of wisdom here from David, pun absolutely intended. I hope you enjoy the episode!
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Dean Gruner, MD on ACOs and Healthcare Reform
Harry Kenworthy, "Lean Government NOW!"
Dean Gruner, MD on ThedaCare's #Lean Journey
Karen Martin, Is Lean Dead?
Dr. Margaret Balfour Lean in Psychiatric Care
Jim Lancaster, "The Work of Management"
Dr. Lisa Yerian & Nate Hurle from The Cleveland Clinic
Julie Firman, a CNO's Role in #Lean Transformation
John Dyer, Deming's Red Bead Experiment
Revisited: Dr. Robert Maurer, Kaizen & the Brain
Tom Bouthillet, Lean and Fire Fighting (the Real Kind)
Kay Kendall, #Lean and Leading the Malcolm Baldrige Way
Andy Sheppard, #Lean, Change Management & More
Katie Anderson, #Lean Reflections on Living in Japan
Jay Arthur, ”Lean Six Sigma for Hospitals” *
David Veech, His New Book "Leadersights"
Steve Thompson, Lean Supply Chain Lessons from Automotive