Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
http://www.leanblog.org/344
Remastered audio June 2021
Joining me for Episode #344 is David Reid, a mechanical engineer whose career has taken him from improvement work at Michelin Tire, to being a pastor, to now helping the Chick-fil-A restaurant chain improve through Lean and Kaizen practices and mindsets.
I was really excited to see the cover story that was in the May 2019 issue of ISE Magazine (Industrial & Systems Engineering). The headline inside reads, “From lean modules to a lean mindset — Chick-fil-A's success shows how leveraging your greatest asset speeds up cultural change.”
In this episode, I get to ask David about some of the drivers for Lean at Chick-fil-A, which is already a high-growth company with many happy customers and employees.
How do they influence the owner/operators of stores to embrace Lean and to engage every employee in continuous improvement? Why did they learn that a top-down engineering-driven model couldn't possibly drive enough improvement? How does a Facebook page enter the equation for employees (and note that using Facebook was an employee idea) instead of “building an app.”
There are many great “nuggets” of wisdom here from David, pun absolutely intended. I hope you enjoy the episode!
Isaac Mitchell, Lean Design in Healthcare
Dr. Paul DeChant & Dr. Diane Shannon on Burnout
Brian MacNeice & James Bowen, "Powerhouse" Book
Tom Ehrenfeld, #Lean Books & Lean Startup
Steve Shortell on #Lean Healthcare Research
Karyn Ross on Lean for Service Excellence
Bernita Biekmann on Lean Design for Hospitals
Tyrone Butler on Lean, Six Sigma & More
Pascal Dennis, "Andy & Me and the Hospital"
Steven J. Spear, "Beyond the Jargon" of Lean and Improvement
Jamie Flinchbaugh, Talking About Lean
Brad White, on Lean Daily Management for Healthcare
Steve Bera, Reflections on NUMMI and #Lean, Part 2
Jim Huntzinger on Deflation, Lean Management & Lean Accounting
Tania Lyon, #Lean at St. Clair Hospital & KaiNexus
Steve Bera, Reflections on NUMMI and #Lean, Part 1
Mark DeLuzio, "Turn Waste Into Wealth" With Lean
Lean in Veterinary Medicine
Ash Maurya, "Scaling #Lean" and Lean Startup
Jordan Peck, from MIT to the VA to Maine Health