Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
http://www.leanblog.org/344
Remastered audio June 2021
Joining me for Episode #344 is David Reid, a mechanical engineer whose career has taken him from improvement work at Michelin Tire, to being a pastor, to now helping the Chick-fil-A restaurant chain improve through Lean and Kaizen practices and mindsets.
I was really excited to see the cover story that was in the May 2019 issue of ISE Magazine (Industrial & Systems Engineering). The headline inside reads, “From lean modules to a lean mindset — Chick-fil-A's success shows how leveraging your greatest asset speeds up cultural change.”
In this episode, I get to ask David about some of the drivers for Lean at Chick-fil-A, which is already a high-growth company with many happy customers and employees.
How do they influence the owner/operators of stores to embrace Lean and to engage every employee in continuous improvement? Why did they learn that a top-down engineering-driven model couldn't possibly drive enough improvement? How does a Facebook page enter the equation for employees (and note that using Facebook was an employee idea) instead of “building an app.”
There are many great “nuggets” of wisdom here from David, pun absolutely intended. I hope you enjoy the episode!
Erica Lee Garcia on Navigating Change, Suggestion Programs, and More
Bonus: The GE Lean Mindset Event Post-Game Show Discussion
Keith Ingels on Developing Your People and Making Lean / TPS Your Own
Amanda Zimmerman & Dominic Stokes Discuss ”Squishy Lean”
Audiobook Sample: ”The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation”
”Kata Girl Geek” Gemma Jones on Lean, Improvement, and Mental Health
George Saiz on ”We Started With Respect” and His Career Focused on Improvement
Trailer - Lean Blog Interviews
Paul Critchley Interviews Mark Graban About “The Mistakes That Make Us”
Arnout Orelio on Lean Thinking in Healthcare: The Netherlands and Beyond
Shaunté Kinch on Solving Big Problems in Manufacturing, Healthcare, and Beyond
MIT Prof. Zeynep Ton on Her New Book ”The Case for Good Jobs”
Ken Pilone on Transferring TPS & Lean to Areas Outside of Manufacturing, Including Policing and Healthcare
Joshua Kerievsky on the Joy of Agility -- It’s Not Just for Software Companies
Norbert Majerus on Lean-Driven Innovation; From a Farm in Luxembourg to Factories and a Shingo Award
IN MEMORIAM - Ritsuo Shingo, Former Toyota Executive and Lean Teacher
’Picture Yourself a Leader’ - Interview with Elisabeth Swan on Her New Book
Mit Vyas: Insights on Learning from Toyota, Entrepreneurial Success, and Mindfulness Practices
Discovering the Benefits of Data-Driven DEI: An Interview with Dr. Randal Pinkett on his New Book
CEO Gary Michel on Lean for the Enterprise and the Need to Decomplify Work