Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
http://www.leanblog.org/344
Remastered audio June 2021
Joining me for Episode #344 is David Reid, a mechanical engineer whose career has taken him from improvement work at Michelin Tire, to being a pastor, to now helping the Chick-fil-A restaurant chain improve through Lean and Kaizen practices and mindsets.
I was really excited to see the cover story that was in the May 2019 issue of ISE Magazine (Industrial & Systems Engineering). The headline inside reads, “From lean modules to a lean mindset — Chick-fil-A's success shows how leveraging your greatest asset speeds up cultural change.”
In this episode, I get to ask David about some of the drivers for Lean at Chick-fil-A, which is already a high-growth company with many happy customers and employees.
How do they influence the owner/operators of stores to embrace Lean and to engage every employee in continuous improvement? Why did they learn that a top-down engineering-driven model couldn't possibly drive enough improvement? How does a Facebook page enter the equation for employees (and note that using Facebook was an employee idea) instead of “building an app.”
There are many great “nuggets” of wisdom here from David, pun absolutely intended. I hope you enjoy the episode!
Gerard Ibarra on ”Good Decisions, Better Outcomes”
Jamie Flinchbaugh on ”People Solve Problems” - His New Book
Sonia Singh: From Lean Coach to Leadership Coach, From Consultant to Coach
The Power of Process: Interview With Matt Zayko and Eric Ethington
John Chacon on Continuous Improvement and the Dangers of Paying People to Think
Nick Katko and Mike De Luca Talk About Practicing Lean Accounting
Karyn Ross, Lean and Kind Leadership
John Gallagher, Lean and The Uncommon Leader
Katie Anderson on Breaking the Telling Habit
Balaji Reddie, Founder of the Deming Forum India
Laura Kriska, the First American Woman to Work at Honda HQ in Japan
Brant Cooper on Being ”Disruption Proof” in Pandemic Times & Beyond
BONUS: John Shook, Revisited from 2009 - Managing to Learn and A3 Problem Solving
BONUS: David Meier's "Favorite Mistakes" at Toyota and His Distillery
BONUS: Jamie Flinchbaugh, Revisited from 2006
Ryan McCormack on His “Operational Excellence Mixtapes” & More
BONUS: In Memoriam -- Podcast Guests Who Have Passed Away
Katie Anderson: One Year of "Learning to Lead, Leading to Learn" and the New Audiobook
Revisiting #124: Paul O'Neill on Habitual Excellence and Safety
Lean Six Sigma and Continuous Improvement from Railroads to Pageants: Allison Greco