Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
http://www.leanblog.org/344
Remastered audio June 2021
Joining me for Episode #344 is David Reid, a mechanical engineer whose career has taken him from improvement work at Michelin Tire, to being a pastor, to now helping the Chick-fil-A restaurant chain improve through Lean and Kaizen practices and mindsets.
I was really excited to see the cover story that was in the May 2019 issue of ISE Magazine (Industrial & Systems Engineering). The headline inside reads, “From lean modules to a lean mindset — Chick-fil-A's success shows how leveraging your greatest asset speeds up cultural change.”
In this episode, I get to ask David about some of the drivers for Lean at Chick-fil-A, which is already a high-growth company with many happy customers and employees.
How do they influence the owner/operators of stores to embrace Lean and to engage every employee in continuous improvement? Why did they learn that a top-down engineering-driven model couldn't possibly drive enough improvement? How does a Facebook page enter the equation for employees (and note that using Facebook was an employee idea) instead of “building an app.”
There are many great “nuggets” of wisdom here from David, pun absolutely intended. I hope you enjoy the episode!
Lesa Nichols: Reflecting on Hajime Oba and Her Toyota Experience
Brett M. Cooper and Evans Kerrigan on "Solving the People Problem"
Hide Oba Discusses His Father, Toyota's Hajime Oba
Patrick Adams on "Avoiding the Continuous Appearance Trap"
Remembering Norman Bodek
Michael Parent on Lean Six Sigma in HR and Talent Acquisition
Lean Communicators Talk About Their Podcasts and More
Woody Zuill on Mob Programming and the Power of Flow
Mike Leigh on Breaking Down Barriers, Lessons from the Navy, and More
Mary and Tom Poppendieck on #Lean Software & More
Keith Ingels on "Adopting and Adapting" TPS to the Raymond Lean Management System
Elisabeth Swan on the Problems With Brainstorming and Why "Structure Sets You Free"
Michael Lombard on Kata, Crises, and his AME Conference Keynote
Seán Paul Teeling on Lean Healthcare and Covid-19 Treatment in Ireland
Bonus: Billy Taylor's "Favorite Mistake"
Steven J. Spear Remembers Hajime Oba of Toyota
Emily Elrod on What it Means to Work "WISE"
Craig Gygi on the "Truth About Data"
Patrick Anderson on Deming, Lean, and Shifting From Command and Control
Announcing a New Podcast Series: “My Favorite Mistake: Reflections From Business Leaders”