Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
http://www.leanblog.org/344
Remastered audio June 2021
Joining me for Episode #344 is David Reid, a mechanical engineer whose career has taken him from improvement work at Michelin Tire, to being a pastor, to now helping the Chick-fil-A restaurant chain improve through Lean and Kaizen practices and mindsets.
I was really excited to see the cover story that was in the May 2019 issue of ISE Magazine (Industrial & Systems Engineering). The headline inside reads, “From lean modules to a lean mindset — Chick-fil-A's success shows how leveraging your greatest asset speeds up cultural change.”
In this episode, I get to ask David about some of the drivers for Lean at Chick-fil-A, which is already a high-growth company with many happy customers and employees.
How do they influence the owner/operators of stores to embrace Lean and to engage every employee in continuous improvement? Why did they learn that a top-down engineering-driven model couldn't possibly drive enough improvement? How does a Facebook page enter the equation for employees (and note that using Facebook was an employee idea) instead of “building an app.”
There are many great “nuggets” of wisdom here from David, pun absolutely intended. I hope you enjoy the episode!
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John Toussaint, MD on Managing During Covid-19 Times & Beyond
Dr. Randal Pinkett Reflects on Winning "The Apprentice," Re-Watching it With His Daughter, and More
Dr. Randal Pinkett & Dr. Jeffrey Robinson on "Black Faces in White Places," The Apprentice, and More
Katie Anderson on "Learning to Lead, Leading to Learn"
Bonus: How Can We (and Why Should We) Increase Diversity at Lean Events, etc.?
Christopher D. Chapman and Valeria Sinclair-Chapman, PhD on Lean, Diversity, Equity, and Inclusion
Ritu Ward on Developing People and Elevating Leaders
Lauren Hisey on Lean, Six Sigma, and A.I.
Mohamed Saleh, PhD on Lean in Healthcare
Mark Valenti and Brittany Wilson, Motivational Interviewing and the Great Mask Debate
Prof. Peter Hines on "Staying Lean"
Karen Gaudet on Lean at Starbucks and "Steady Work"
Marc Lushington-Murray: Lean, Self-Taught and Shingijitsu Mentored
Edward Blackman on Combining Behavioral Science with Continuous Improvement
Rachel Mandel, MD MHA, on Lean in the Covid-19 Era
Steve Feltovich on Deming and the Toyota Production System
Rachel Mandel, MD MHA, on Lean for Physicians and Health Systems
Harry Moser on the COVID-19 Supply Chain Wake-Up Call, Reshoring, and Lean
Dan Markovitz, "The Conclusion Trap"