Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
http://www.leanblog.org/344
Remastered audio June 2021
Joining me for Episode #344 is David Reid, a mechanical engineer whose career has taken him from improvement work at Michelin Tire, to being a pastor, to now helping the Chick-fil-A restaurant chain improve through Lean and Kaizen practices and mindsets.
I was really excited to see the cover story that was in the May 2019 issue of ISE Magazine (Industrial & Systems Engineering). The headline inside reads, “From lean modules to a lean mindset — Chick-fil-A's success shows how leveraging your greatest asset speeds up cultural change.”
In this episode, I get to ask David about some of the drivers for Lean at Chick-fil-A, which is already a high-growth company with many happy customers and employees.
How do they influence the owner/operators of stores to embrace Lean and to engage every employee in continuous improvement? Why did they learn that a top-down engineering-driven model couldn't possibly drive enough improvement? How does a Facebook page enter the equation for employees (and note that using Facebook was an employee idea) instead of “building an app.”
There are many great “nuggets” of wisdom here from David, pun absolutely intended. I hope you enjoy the episode!
Mitch Cahn on Lean and Pivoting to Shields & Gowns at Unionwear
Crystal Y. Davis on the Business Impact of Covid-19, and More
Adam Lawrence on Kaizen Events & The Wheel of Sustainability
Ask Docs Anything on Covid-19 / Coronavirus
@LeahBinder of @LeapfrogGroup on Coronavirus Prep & #PatientSafety Progress
Alfred Angerer on Lean Healthcare in Switzerland
Steve Spear on Evolving our Knowledge and Learning on #Lean
Dr. Michael Conroy on Lean as a Chief Medical Officer
Amy C. Edmondson on Psychological Safety and "The Fearless Organization"
An Engineer, an Architect, and a Nurse on Healthcare Improvement
Kim Hollon on the CEO's Role in Lean and Patient Safety
Quint Studer on Tips for Busy Leaders in Healthcare and Beyond
Dr. Fred Southwick, Teaching Quality, Patient Safety & Lean
Joel Tosi and Dion Stewart, "Creating Your Dojo"
Tim Turner - Building Lexus, Leaving Toyota, and Helping Elsewhere
John Dyer, "The Facade of Excellence"
Cinnamon Dixon, Tiered Huddles at Cleveland Clinic
Brad Parsons, Hospital CEO & Co-Author of "Creating an Effective Management System"
Mark Ryan, Transformation, Kaizen, and Management at Franciscan St. Francis Health
Edward Niedermeyer on "Ludicrous" Stories About Tesla & Toyota