66: Jay Baer: How To Use Complaints To Strengthen Your Real Estate Business

In this episode of Real Estate Pros, we're joined by New York Times best-selling author Jay Baer to help us understand why embracing complaints about you or your company can strengthen your real estate business. We'll explore the extensive study Jay conducted in partnership with Edison Research behind why people complain about businesses, the different channels they use to complain and the strategies you can apply in your business to turn "haters" into raving fans.

Read the highlights: www.stepps.com.au/podcasts