How to have Effective 121s | AHDT S2#64

How do you have Effective 121's with your team? Why have 121's? Listen in to find out more....

In this session I cover the 6 KEY SKILLS managers need to carry out Effective 1:1s

1) No blame; your people do the best they can, with the information, training & support you provide them. You need to take responsibility for their current performance too. If you need to provide developmental feedback, it’s best to manage it at the time the performance shortfall has occurred (don’t save it up for your 121 see rule 5 in the next section below).

2) Empathy; the ability to understand and share the feelings of another. A core skill required for effective leaders & managers. Be caring….you’re a good person right?!

3) Problem solving mindset; be collaborative and see skills 4 & 5.

4) Be curious; seek to understand the situation, don’t jump to conclusions, seek first to understand, practise listening without judgement.

5) Be supportive through praise & recognition; this can be really difficult, particularly if it is new to you. The best way to develop is through encouraging and recognition of the good which is more effective then criticism of the poor. (Have you ever felt like you only get picked up when things go wrong, not told what went well, or what goes well is never noticed….don’t be that d*£k.)

6) Be open; openness & transparency are vital for engagement. Encourage your team member to ask you questions and respond as openly as you are able. Have the humility to admit you don’t know too, if needed.

I also cover the 6 Ground Rules for Effective 121's too;

1) Make time & space with no distractions, diarise & don’t move

2) Set clear goals that align expectations, be honest in your feedback

3) 3 stages to trust

4) PPPPP-Preparation prevents piss poor performance

5) Ask open questions and REALLY listen (2 ears & 1 mouth), 121 is THEIR time not yours.

6) Make time for developmental discussion I hope you enjoy this session and please make sure you subscribe.