Episode 128: AI-Powered Retail – Balancing Innovation and Security

AI is transforming the retail landscape, offering unprecedented opportunities to enhance efficiency, personalize the customer experience, and optimize operations. But with these opportunities come new challenges.

In this episode, we explore how AI can empower employees, drive hyper-personalization, and revolutionize supply chain management. We also delve into the critical security risks associated with AI adoption and discuss how retailers can balance innovation with robust security measures.

Host: James Hilliard

Guests: Brian Gallagher, Connection Retail Strategy Director 

Rai Basharat, Connection Senior Director Data Orchestration, Helix Center for Applied AI and Robotics

Show Notes:

00:00 Introduction to AI in Retail

03:08 Top Benefits of AI for Retail

05:59 Enhancing Customer Experience with AI

08:52 AI's Role in Employee Productivity

11:59 AI in Supply Chain Optimization

14:48 Security Implications of AI in Retail

18:00 Balancing Innovation and Security

21:06 The Future of AI in Retail

23:52 The Human-AI Relationship in Retail

26:48 Conclusion and Next Steps