46. A Client Off-Boarding that Future Expands Your Business

2023-02-15

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We all know about client onboarding but what about client off-boarding? It's sometimes the poorer cousin of the onboarding, but an intentional client off-boarding is often an overlooked but awesome opportunity full of potential goodness for your business. On this episode of The C Word I share why I think it’s something you should pay more than lip-service to and what I think a good off boarding looks like: • The 3 important jobs of a client off-boarding • Why projects don't always wrap-up neatly • The benefits of a well considered client off-boarding process • 10 questions to ask yourself when masterminding your approach to off-boardi...

We all know about client onboarding but what about client off-boarding?

It's sometimes the poorer cousin of the onboarding, but an intentional client off-boarding is often an overlooked but awesome opportunity full of potential goodness for your business.

On this episode of The C Word I share why I think it’s something you should pay more than lip-service to and what I think a good off boarding looks like:

• The 3 important jobs of a client off-boarding

• Why projects don't always wrap-up neatly

• The benefits of a well considered client off-boarding process

• 10 questions to ask yourself when masterminding your approach to off-boarding

• What it means to future-expand your business

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