#78 - Turn The Tide: How To Effectively Complain To Your Water Company

No one likes having to complain to their water company, but when it’s necessary, how can you do it in the most effective way and get the results you need? In this week's episode, Cath and Karen speak to CCW's consumer relations experts, Lacey Carlyle and Rhys Brooks, about what steps to take when you have an issue with your water company and the best strategies to achieve a successful outcome.

 

Get in touch with the show with any of your questions or comments: podcast@ccwater.org.uk

 

Timestamps 

• 0:00 - Introduction and hellos
• 2:20 - 'Waterfall' now available on Alexa?
• 5:50 - The water company complaints process and what CCW can do
• 7:30 - Contacting CCW for advice on how to make the best complaint
• 9:07 - What are the most common types of complaints that CCW deal with?
• 10:40 - Common mistakes that people make when providing a complaint
• 13:52 - The evolution of CCW's approach to dealing with complaints
• 15:53 - Rhys' favourite CCW complaint story
• 18:28 - The challenges CCW face in terms of making complaints
• 21:30 - CCW's resources to help customers making complaints
• 23:10 - The importance of complaining to help the industry make changes
• 25:05 - Final thoughts and farewell 

Show notes

Make a complaint - CCW