Most of us think we're good listeners simply because we've been doing it our whole lives, but few of us are taught how to do it properly. Listening is a fundamental skill for good leadership and as our lives become more busy and distracted, we're getting worse at listening. Margie Hartley sits down with Oscar Trimboli, author of Deep Listening: Impact Beyond Words, to find out why we struggle to listen and learn some practical tips to becoming a better listener.