Improving breaking bad news communication skills through stress arousal reappraisal and worked examples by Michel Bosshard

Breaking bad news is challenging; stress makes it harder. This research shows the value of stress arousal training and worked examples for helping to teach essential verbal and nonverbal communication skills. 

Read the accompanying article here: https://asmepublications.onlinelibrary.wiley.com/doi/10.1111/medu.15658