Episode 129: Strategies for Success: OceanConnects CEO Helen Rowland’s Insights into Call Centre Management

On this week’s AIBF Business Talk, Helen Rowland of OceanConnects, Business All-Star Call Centre Of The Year 2024; chats with AIBF CEO Elaine Carroll about how Helen and her team are providing Seamless Customer Experience, Business Process Management and Technology solutions for leading, trusted brands across Ireland and beyond.

Helen shares her inspiration for entering the call centre industry, tracing back to her involvement with operations and marketing at an American bank. She emphasises her love for challenges and variety in the call centre environment, highlighting the importance of professionalism and achieving client goals. 🌊💼

The Ocean Connects founder discusses the intricacies of call centre campaigns, stressing the need for strategic approaches to lead generation and brand protection. She talks also of the rewards of her role, focusing on achieving goals rather than monetary gains, and emphasises her problem-solving skills and dedication to client success.🎯💡

Regarding fostering a positive culture, Helen draws on her own positivity and the importance of hiring driven individuals. She describes her approach to task prioritisation and time management, highlighting flexibility and delegation. ⏰🤝

Outside of work, Rowland unwinds by travelling and engaging in other business ventures, emphasising the importance of variety. Reflecting on her recognition by the All Ireland Business Foundation, she expresses personal satisfaction and professional validation, noting its significance for her brand and future endeavours. 🌍✨

Tune in now to hear this insightful interview with Helen which underscores her passion for the call centre industry, dedication to client success, and commitment to maintaining a balanced and rewarding lifestyle. 📞💼🌟

The AIBF accredits the Business All-Star mark to Best-In-Class Irish businesses based on an independent audit of their performance, reputation, and customer-centricity.

The AIBF is an independent national body that identifies and acknowledges the country’s most ambitious and visionary businesses.