Host Tony Lockwood talks to Christoph Burtscher, Global Head of Planning & Performance at DunnHumby. Christoph shares his experience of delivering programmes across multiple sectors and highlights a number of key points that he feels are important in his success.  06:50 - Outputs vs Outcomes 08:30 - Keeping the CFO Onside 14:03 - The Use of Methodologies 19:16 - Cross Sector Experience 21:12 - Stakeholder Management 22:11 - Change Management 23:41 - The Challenge of Middle Management 25:16 - Communication is Key Total Length - 32:04   Submit your questions If you would like to clarify anything with either Tony or Christoph, make a comment below or drop Tony an email. We will respond.
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