Paul Wirth - How to Inspire Client Loyalty

Paul Wirth, Founder and Chief Facilitator at CEO Axxess, is in the business of helping companies create clients for life. Originally trained to facilitate CEO round tables, he now has over 35 years of experience, from working with start-ups to Fortune 500 companies, and so much more. 68% of clients will leave due to indifference, and it costs 6-7x more to get a new customer than it does to retain an existing one. These statistics can be daunting, but Paul has crucial strategies for keeping your clients on board.

 

In his interview, Paul discusses the client experience and how it relates to their retention. While technology can aid, creating a unique experience for customers is key to get them to keep coming back. Paul explains the EOS Software and how it can contribute to customer loyalty and he also shares practical examples of companies that do this right. Paul also dives into the importance of being a part of Mastermind Groups and how they contribute to heightened success. In our time of commodity-based economy, it is crucial to cultivate a unique customer experience, and Paul’s knowledge will help you do just that.

 

1-Minute Sections:

• 4:06-5:05: An overview of EOS and what it can do.
• 7:09-8:23: Why it’s so important today to create client loyalty.
• 10:35-11:39: Technology can help, but creating an experience is key.
• 13:50-14:56: The important role of Mastermind Groups.
• 19:43-20:55: How CEO Axxess helps businesses develop by forming Mastermind Groups.

We've built a special collection of 20 minute interviews from members of Provisors and Vistage speakers. To see the directory and choose an interview visit ExitCoachRadio.com

 

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