Carta’s David DeMarco on Preserving Human Touch for High-Stakes Financial CX
AI CX Innovators

Carta’s David DeMarco on Preserving Human Touch for High-Stakes Financial CX

2025-05-27
As AI automation grows in customer experience, the most forward-thinking organizations aren't replacing humans, they're redefining how humans and AI work together. In this insightful conversation with David DeMarco, SVP of Business Technology at Carta, on AI CX Innovators, Ashish explores why increased automation actually makes quality assurance more crucial and how "white space mining" can uncover the 20% of issues driving 80% of CX improvements.    David also shares Carta's strategic approach to channel selection, giving customers c...
View more
Comments (3)

More Episodes

All Episodes>>

Get this podcast on your phone, Free

Create Your Podcast In Minutes

  • Full-featured podcast site
  • Unlimited storage and bandwidth
  • Comprehensive podcast stats
  • Distribute to Apple Podcasts, Spotify, and more
  • Make money with your podcast
Get Started
It is Free