S3 Ep. 6 Training agents to get the most from your CX tech
Tech Talks in 20

S3 Ep. 6 Training agents to get the most from your CX tech

2022-10-19
Technology should never be a barrier to delivering great customer experiences (CX). With the right training, it won’t be. The real value of your CX tech depends on how well you use it. If agents aren’t using all the capabilities you’ve invested in, you’re missing a critical opportunity to optimize your operation. Boosting technology adoption sometimes can be an elusive goal. But focusing on one thing — agent training — can simplify the process and ensure success. Inna Ekhaus, Vice President o...
View more
Comments (3)

More Episodes

All Episodes>>

Get this podcast on your phone, Free