Client Experience: How to Communicate Clearly with Your Customers Every Step of the Way with Erin Ollila

Too much. Too little. Too fast. Too slow. Too much video. Too much text. Confusing. Overexplaining. 

Communication is a huge piece of the puzzle when it comes to providing a great customer experience.

Join me in this week's episode with copywriter, Erin Ollila as we continue on the theme of COMMUNICATION this month and discuss the customer experience. We talk about how to strike a balance when it comes to client communication and everything to consider as you work to leave a lasting impact with the clients you serve.  

We get into: 

• How Erin harnesses her ADHD as a copywriting super power 
• The biggest mistake Erin sees people making when considering customer experience
• Things we need to consider when it comes to customer experience from lead generation to offboarding
• Whether or not you should have a "Process" page on your website
• And more! 

Connect with Erin 

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Learn More about Emily Aborn (host) 

Learn More about She Built This