Satisfaction is a rating, Loyalty is a brand

For 20 years award winning chiropractor Dr. Kelly Henry helped his patients live healthier lives. With the foundation and focus of providing exceptional customer service, Dr. Henry grew his clinics into the top-tier chiropractic offices in the nation with multiple locations and doctors. Since 2018 Dr. Henry has used his system to coach business owners on improving their customer service to create incredible growth and profits. Dr. Kelly joins the show to discuss how he scaled his practice, his transition to coaching, and the importance and finer points of elite level customer service.